Refund Policy

At GarlicGingerFit, we take pride in offering the finest quality pizzas and customer service. We understand that sometimes things don't go as planned, and you may need to request a refund. Our refund policy is designed to provide a clear and fair process for handling such situations.

Cancellation Policy

You may cancel your order within a reasonable time frame before it has been prepared. If we receive your cancellation request before preparation has begun, we will refund the total amount to your original method of payment. Please note that once preparation has started, orders cannot be canceled.

Incorrect or Unsatisfactory Orders

If you receive an order that is incorrect or not up to your satisfaction, please contact us immediately at +39 06 482 6687 or through our website, garlicgingerfit.sbs. We will assess the situation and, if deemed appropriate, offer a full refund, partial refund, or a replacement order.

Refund Processing

All refund requests must be made within 24 hours of order delivery or pickup. To request a refund, please provide us with your order number and a detailed explanation of the issue. After we have confirmed the error or the unsatisfactory product, we will initiate a refund to your original payment method within 5 to 7 business days. Your bank or credit card issuer may take additional time to process the refund and credit your account. Please contact them for further information regarding refund processing times.

Non-Refundable Items

Please note that delivery charges, if any, are not refundable. All sales of custom orders or promotional items are final and cannot be refunded unless the product is defective or the wrong item was delivered.

Limitations

GarlicGingerFit reserves the right to refuse or limit refunds if:

• We have reason to believe that the refund request is fraudulent.
• There is a history of excessive refund requests associated with your account.
• The order was delivered or picked up more than 24 hours prior to the refund request.

Gift Cards and Promotional Vouchers

Gift cards and promotional vouchers are not eligible for a cash refund. In the case of promotional vouchers, the value of the discount or promotion will not be refunded.

Contact Information

If you have any questions regarding our Refund Policy, please feel free to reach us at +39 06 482 6687 or visit our Contact Us page at garlicgingerfit.sbs. We aim to resolve all issues to your satisfaction promptly.

Policy Modifications

GarlicGingerFit may update this Refund Policy from time to time to reflect changes in our practices or relevant regulations. The latest version will always be posted on our website. Your continued use of our services after any modifications indicates acceptance of the new terms.

Company Address

GarlicGingerFit
00184 Pizzeria Via Napoli,
Rome, Italy